Return & Refund Policy
Last updated: October 19, 2026
You may request a return within 30 days after delivery. Please contact us before sending anything back so we can identify the order and provide instructions.
Eligibility
For a change-of-mind return, items should be unused, undamaged and returned with their original components and packaging where reasonably available. Keep proof of purchase. Rights relating to defective, damaged or incorrectly supplied goods are handled separately and are not removed by these change-of-mind conditions.
How to request a return
- Email service@jorvellas.com within 30 days after delivery. Include your order number, the item and the reason for the request.
- Wait for our response and return instructions. If the item is damaged or incorrect, describe the problem and include photographs where practical.
- Pack the approved return securely. Retain your shipping receipt and tracking details.
Return address
Hangzhou Wenyin Technology Co., Ltd.
Room 2131, Building 2, Xixi Letian City, Wuchang Subdistrict, Yuhang District, Hangzhou City, Zhejiang Province, China
This is the company address used for returns. Contact us before dispatching a return so it can be matched to your request. The return address is in China; consider the likely international return postage before ordering.
Return postage
For a change-of-mind return, the buyer pays return shipping. For damaged, defective or incorrectly supplied items, contact us first so we can review the issue and arrange an appropriate remedy, including return instructions and postage treatment where applicable. We do not require you to pay a charge that mandatory law requires us to cover.
Refund review & timing
After the returned item is received, we will inspect it and process an approved refund within 10 business days. Approved refunds go back to the original payment method. Your bank or payment provider may need additional time to post the funds. We will explain any refusal or adjustment; it will not override rights that apply by law.
Original shipping charges
For a change-of-mind return, original delivery charges are generally not refunded unless required by applicable law. Free standard shipping does not create a cash shipping credit. Any refund for an error or defective item is assessed according to the circumstances and applicable rights.
Exchanges & cancellations
Email us if you would like a different item. A direct exchange is subject to availability; returning an eligible item and placing a separate order may be the practical route. Cancellation requests should be sent promptly and depend on whether preparation or dispatch can still be stopped. See Order Changes & Cancellations.
Mandatory rights
This policy is in addition to any mandatory rights you have under applicable consumer law. It does not exclude a remedy for goods that are faulty, misdescribed or otherwise subject to a legally required remedy.
Company & contact
Hangzhou Wenyin Technology Co., Ltd.
Jorvellas
Ye Weiquan — Owner
Room 2131, Building 2, Xixi Letian City, Wuchang Subdistrict, Yuhang District, Hangzhou City, Zhejiang Province, China
Email: service@jorvellas.com