Order Changes & Cancellations

Last updated: October 19, 2026

Please contact service@jorvellas.com as soon as you notice an issue with an order. Include the order number and the specific correction or cancellation requested.

Before dispatch

We will check whether preparation can still be stopped or changed. Sending a request does not itself confirm a cancellation; wait for our response. We do not promise that every change can be made.

Address corrections

Provide the complete corrected delivery address through the support process. Do not submit payment card details. If a correction changes service eligibility or charges, we will explain the options before taking further payment.

After dispatch

Carrier routing cannot always be changed. Contact us so we can review the available options. An eligible return may be the appropriate route once the parcel is delivered.

If an item cannot be supplied

We will contact you about the issue and an applicable remedy. We do not substitute a different product without your agreement. Any refund due will be returned to the original payment method.

Related policies

See Shipping and Returns & Refunds. This page does not remove mandatory cancellation or consumer rights.

Company & contact

Hangzhou Wenyin Technology Co., Ltd.
Jorvellas
Ye Weiquan — Owner
Room 2131, Building 2, Xixi Letian City, Wuchang Subdistrict, Yuhang District, Hangzhou City, Zhejiang Province, China
Email: service@jorvellas.com